Broome & the Great Southern

Last updated: Feb 2026

1. The Company refers to Kimberley Maintenance Pty Ltd (ACN 651 307 587), trading as The Blindman Broome & Great Southern, including its agents and employees.

2. Variations mean any additions, omissions, or substitutions to the originally agreed scope of work, fittings, or fixtures.

3. Product includes all goods or materials supplied by The Company in accordance with a quotation or estimate.

4. Installation means the integration, assembly, or application of Products by The Company.

5. Customer refers to the individual or entity entering into an agreement with The Company.

6. Unless otherwise agreed in writing by The Company, full payment (100%) is required in advance of ordering, manufacturing, supply, or commencement of any work.

7. At the sole discretion of The Company, a deposit or staged payment arrangement may be accepted. Any such arrangement must be approved and confirmed in writing and will form part of the contract.

8. Where a deposit or staged payment arrangement is approved, no work will commence until the agreed initial payment has been received in cleared funds.

9. Accepted payment methods include Electronic Bank Transfer, EFTPOS, cash, and ZIP Pay. ZIP Pay transactions are treated as full payment at the time of processing, in the same manner as a credit or debit card. Any repayment obligations under ZIP Pay are solely between the Customer and ZIP Pay.

10. Failure to make payment in accordance with the agreed terms may result in suspension or cancellation of the order. Any costs incurred by The Company prior to cancellation may be recoverable from the Customer, subject to the Australian Consumer Law.

11. Ownership of all products and materials supplied by The Company remains with The Company until full payment has been received in cleared funds, as permitted under WA law.

12. Quotations are based on information provided by the Customer and may be revised if Variations arise prior to commencement of work.

13. Variations identified after work has commenced will incur additional charges, subject to agreement by both parties.

14. Quotations are valid for seven (7) days and require work to commence within two (2) calendar months from the date of issue.

15. Estimates are indicative only and subject to adjustment based on actual labour and material costs.

16. The Customer is responsible for additional costs arising from unforeseen circumstances or events beyond The Company’s control.

17. The Company will comply with the Australian Consumer Law in relation to unforeseen costs.

18. The Customer must ensure installation areas are safe, accessible, and free from obstructions. Delays or additional work may incur extra charges.

19. Any required council approvals or permissions are the responsibility of the Customer.

20. The Company accepts no liability for pre-existing damage to surrounding surfaces, structures, or fixtures.

21. The Company is not liable for damage or loss caused by structural defects, external devices, environmental conditions, or factors beyond its control, to the extent permitted by WA law.

22. The Company will take reasonable steps to minimise disruption and damage during the installation process.

23. Minor scratches or imperfections that occur during manufacturing or installation may be rectified using touch-up paint in accordance with manufacturer guidelines.

24. Material defects must be reported promptly in writing and will be addressed in line with manufacturer warranty terms and statutory guarantees under the Australian Consumer Law.

25. Natural variations in materials, colours, finishes, or textures are not considered defects.

26. Defects not visible from a distance of three (3) metres under normal lighting conditions are excluded from warranty claims.

27. Installation workmanship is covered by a twelve (12) month warranty. Product warranties are subject to individual manufacturer terms.

28. Mechanical products require regular maintenance and cleaning. Adjustments due to normal wear, misuse, or lack of maintenance are not covered under warranty.

29. Delivery and installation dates are estimates only. The Company is not liable for delays provided reasonable steps are taken to meet agreed timelines.

30. Both parties must comply with the Work Health and Safety Act 2020 (WA).

31. The Company reserves the right to refuse or cease work in unsafe or hazardous conditions.

32. Any hazardous materials discovered on-site must be removed at the Customer’s expense before work can continue, in accordance with relevant legislation.

33. In the event of a dispute, both parties agree to attempt resolution through negotiation or mediation before commencing legal proceedings.

34. Unless expressly stated otherwise, the Customer is responsible for engaging qualified tradespersons for patching, painting, electrical work, cabling, or other related services.

35. The Company maintains current public liability and workers’ compensation insurance. Certificates of currency are available upon request.

36. Complaints must be submitted in writing to: The Blindman Broome & Great Southern 58 Trent Street, Frankland River WA 6396

37. Feedback and compliments may also be submitted through the same channel.

38. All Products supplied by The Company are custom-made, made to order, or specifically sourced to meet the Customer’s requirements.

39. Once an order has been accepted by The Company and payment has been made, the order cannot be cancelled or changed due to change of mind.

40. Where manufacturing, procurement, or preparation of Products has commenced, no refunds will be provided, except as required under the Australian Consumer Law.

41. If The Company agrees, at its sole discretion, to a cancellation prior to manufacturing or procurement commencing, the Customer may be liable for any costs incurred by The Company up to the date of cancellation.

42. Refunds will only be provided where required under the Australian Consumer Law, including in the event of a major failure that cannot be remedied.

43. Delays caused by suppliers, freight providers, weather conditions, access issues, or circumstances outside the Company’s control do not entitle the Customer to cancel the order or receive a refund.

44. Where payment is made via credit card or ZIP Pay, the Customer acknowledges that repayment obligations to the payment provider remain the Customer’s responsibility and do not affect the Company’s cancellation or refund policy.

45. These Terms and Conditions comply with applicable Western Australian laws, including the Australian Consumer Law and the Work Health and Safety Act 2020.

Note: These Terms and Conditions are subject to change. Customers are responsible for reviewing the most current version available at the time of entering into an agreement.

The Blindman Broome & Great Southern
Kimberley Maintenance Pty Ltd
ABN: 65 130 758 587
PO Box 3459, Broome WA 6725
1300 911 101